INTERNATIONAL SHIPPING

All orders are shipped via registered parcel post. (Perfumes available to Australia only)

RETURNS & EXCHANGES

GENERAL RETURNS
If you are not happy with your product for any reason, www.kismetjardin.com
is happy to exchange it or provide you with a 100% money-back credit to your customer designated account; providing the product is returned to us in its original condition, undamaged and unused.
The customer must contact Kismet Jardin Pty Ltd by email or fax (+61-8-83954849) within 7 days of receiving the product.

This policy is in addition to your statutory rights under the Trade Practices Act.

HOW TO RETURN YOUR ITEM
Contact Customer Service team by email at returns@kismetjardin.com
info@kismetjardin.com or by fax (+61-8-83954849).

A customer service representative will evaluate your return request, record all the necessary product return information and issue you with a Return Authorisation Number (RA). The Customer Service Representative will also provide you address details of where to send your return. The customer will pay all freight charges.

You must obtain an RA number within 7 days of receiving the product so as to ensure that you are eligible for return. Send your item to the return address provided. Please ensure that your RA number is clearly displayed on the return packaging.

All products being returned must be securely packed in a box to ensure product protection. Kismet Jardin Pty Ltd will not be held responsible for packing negligence. The only exception is for a customer who originally received a damaged product.

DAMAGED ITEMS
If goods are faulty, damaged, different from your original order or are not fit for their intended purpose; you may choose between a refund, exchange or a 100% money back credit for the product. The customer must contact Kismet Jardin Pty Ltd within 7 days of receiving the product, however the Company will pay all freight charges.

IMPORTANT:
You must obtain an RA number within 7 days of receiving the product and the return must be received by Kismet Jardin Pty Ltd within 21 days after the RA number has been issued.
Replacement product will only be shipped or 100% money back will only be provided after the item has been received and assessed by Kismet Jardin Pty Ltd.
Any item that is returned to the Company without an RA number will be returned to sender. If you feel that your return falls outside of our policy, then you will need to contact us first by email to confirm if your return can be accepted.

Sampler pack and 5ml Perfume Spray (in decanter) can not be returned and refunded. Shipping and handling fees are non-refundable.

MONEY BACK GUARANTEE

Kismet Jardin is committed to excellence in natural perfumes and skincare products - every beauty product by Kismet Jardin carries with it the highest standards of product safety and integrity. Kismet Jardin Pty Ltd an Australian beauty company, is proud to offer a 100 percent money back guarantee.

If you are not happy with the purchase of a product, you can return the unused packed product along with its invoice for the full money back within 45 days from the date that your payment was processed. A simple and unique 100% guarantee for our customers. Please also see our Refunds and Return Policy. Shipping and handling fees are non-refundable.

Delivery information:
Your order will be delivered by Registered Parcel Post Service (nationally and internationally). Please ensure that someone will be present to sign for it. If no-one is available, the delivering courier may leave a card with details of where you can pick up your parcel.